BTC Pharmacy Frequently Asked Questions

Q1. What types of medications are available on this website?

All FDA-approved drugs, including opioid pain relievers, sleeping pills, and other pharmaceutical products, can be found on our website. You can visit the product section for more information and details on the medications offered.

Q2. Are the medications sold on this website safe and legal?

We are an FDA-approved supplier and take every precaution to provide you with safe and legal medicines from reputable sources. We strive to offer only genuine products and have gained a reputation as one of the most trusted websites. Our medications are both legal and branded, available at affordable prices.

Q3. How are these medications offered at such low costs?

We are able to provide pharmaceutical products at lower prices compared to local pharmacies because we can allocate our resources differently. Unlike traditional businesses, we don’t need to invest heavily in marketing strategies such as advertising or maintaining a costly sales team. Our direct consumer connection allows us to offer medications at competitive prices.

Q4. What delivery methods you have available?


We utilize 6 delivery services: USPS, Asendia, DPD, DHL, Royal Mail, and Pošta Slovenije.

  • USPS provides delivery exclusively within the United States (USA).
  • Asendia facilitates worldwide delivery, excluding European countries.
  • DPD offers delivery within European countries, excluding the Netherlands, Switzerland, Sweden, Denmark, and Finland.
  • DHL caters to delivery within European countries, excluding the Netherlands, Switzerland, Sweden, Denmark, and Finland.
  • Royal Mail specializes in delivery within the United Kingdom (UK).
  • Pošta Slovenije manages worldwide delivery, excluding Slovenia, Switzerland, the United States, Denmark, and Sweden.

Q5. What is the estimated delivery time for my medication?

If you decide on USPS delivery, anticipate receiving your product in 4-7 business days.

With Asendia delivery, your product is set to arrive at your doorstep within 7-30 business days.

Choose DPD delivery for your product to reach your doorstep within 6-12 business days.

DHL delivery ensures your product’s arrival within 4-10 business days.

Opt for Royal Mail delivery, and your product will be delivered within 4-7 business days.

Select Pošta Slovenije delivery for your product to arrive within 4-12 business days.

Q6. Can I track the status of my order?

You can easily monitor the status of your order by visiting our website and providing the necessary information, such as your name and tracking ID, to our online customer support. Tracking IDs are provided as soon as your order is shipped, enabling you to locate your package easily.

Q7: How do I place an order?

To place an order on our website, follow these steps:

  • Enter the brand name and select the appropriate drug.
  • Choose the desired dosage and add the necessary medications to your shopping basket.
  • Proceed to enter your shipping and billing addresses, and then place your order.

That’s all you need to do to successfully place an order on our website.

Q8. How are refunds and cancellations handled?

We guarantee the quality of products that we sell, and we guarantee the quality of the delivery services we use. We try our utmost to protect our customers and their interests using all the possible means at our disposal.

At the time of order collection, our staff members carefully inspect the product and its related information.

If case you have received a package that does not match your order in any way, you can ask for a refund. BTC Pharmacy will refund you for all unopened packages. For details of this service, you will have to contact our customer service.

The refund process typically takes 2 to 7 days to complete.

For the cancellation of your order you have 24 hours after it’s placed.

Q9. How are reships handled?

You can receive a free reship in the following cases:

  • Wrong product received
  • Damaged product received
  • Delivered to the wrong address
  • The package got lost

The reship process typically takes 2 to 5 days to complete.

For Asendia delivery option free reshipment is only available to USA and UK destinations.

Q10. How can I contact your company?

You can reach us through email or live chat. For further information, please visit the Contact Us page on our website. While we provide all the necessary information directly through email, we are always available to assist you and can be contacted with just one click.

You can also contact us using the contact number provided in your order confirmation email. This number can be used to ensure the accuracy of your order details and for any other inquiries.

Q11. What information do I need to provide when placing an order?

To place an order, customers must provide the following information:

  • Personal information such as name, email address, and contact number.
  • Shipping address details, including house number or landmarks.
  • Payment method details.
  • Your doctor’s prescription, if available.

These are the necessary details we require to confirm and ship your orders.